Return & Refund Policy

We want you to love every purchase from NOTYET by us. If something isn't quite right, we're here to help — please read our return, exchange, and refund policy carefully below.

1. Unboxing Video Requirement

Q: Is an unboxing video mandatory? Yes. Unboxing video is required for damaged, defective, incorrect, or missing item claims. Customers must record an unedited opening/unboxing video at the time of delivery. Claims raised without a valid unboxing video may not be accepted.

2. Return & Exchange Policy

Q.1: What is the return/exchange window? 

Returns and exchanges are accepted within 7–10 days from the date your order is delivered.

Q. 2: What condition should the product be in?

To be eligible for a return or exchange, items must be unused, unwashed, and unworn, with all original tags and packaging intact. Items without original tags will not be accepted.

Q. 3: Are sale/discounted items eligible for return or exchange?

Yes. Products purchased during sales or promotional offers follow our standard 7–10 day return and exchange policy, same as regular-priced items, unless stated otherwise for a specific offer.

Q. 4: How do I initiate a return or exchange?

  1. WhatsApp your Order Number to 8248808007.
  2. Our team will schedule a pickup within 2–4 working days, wherever pickup service is available in your area.
  3. Once the returned product is picked up, your exchange order will be dispatched within 2–7 working days.

Q. 5: What if pickup service isn't available in my area?

If reverse pickup isn't available at your location, we'll ask you to self-ship the product back to us. In this case, we'll reimburse up to ₹100 towards courier charges once you share a valid courier receipt.

Q. 6: Is exchange guaranteed for my preferred size/product?

Exchange is subject to stock availability. If the requested size or product is unavailable at the time of exchange processing, we will offer you either a refund or an alternative exchange of equal value, as per your preference.

Q. 7: What if I receive a damaged, defective, or incorrect product?

Please contact us within 48 hours of delivery via WhatsApp or email, along with your mandatory unboxing video. Our team will verify the claim and arrange a replacement, exchange, or refund accordingly.

Q. 8: Is free exchange available?

Yes, free exchange is available on eligible orders, subject to stock availability as mentioned above.

Q. 9: What happens if the returned item doesn't match what was ordered?

NOTYET by us reserves the right to reject a return if the product received back is incorrect, damaged by misuse, counterfeit, or if the parcel is found tampered, incomplete, or empty upon inspection. In such cases, no refund, exchange, or credit note will be issued.

3. Refund Policy

Q. 1: How will I receive my refund?

Refunds are processed via Google Pay (GPay) only.

Q. 2: What information do I need to provide?

To avoid delays, please share your GPay number/details while submitting your return request.

Q. 3: How long does a refund take to process?

Refunds are processed within 5–7 working days from the date the returned product is picked up and passes our quality check.

Q. 4: Will I get my shipping charges refunded too?

Shipping charges are non-refundable. Only the product price will be refunded; any shipping or handling charges paid at the time of order are not eligible for refund.

Q. 5: What if my refund is delayed?

If you haven't received your refund within the expected timeline, please contact us via WhatsApp or email and our team will assist you promptly.

4. Order Cancellation Policy

Q. 1: Can I cancel my order?

 Yes, you may request cancellation of your order before it has been dispatched. Once an order is shipped, it cannot be cancelled.

Q. 2: How do I cancel my order?

Please contact us via WhatsApp (8248808007) or email (support@notyetbyus.in) as soon as possible with your Order Number.

Q .3: How will I get my money back if I cancel?

For prepaid orders cancelled before dispatch, the full amount will be refunded via GPay within 5–7 working days.

5. Company Rights

NOTYET by us reserves the right to refuse any return or exchange request if the returned product does not meet the eligibility criteria mentioned in this policy, including but not limited to missing unboxing video, signs of use, missing tags, or mismatched/incorrect items returned.

6. Changes to This Policy

NOTYET by us reserves the right to modify this policy at any time without prior notice. We recommend checking this page periodically to stay updated on our latest return, exchange, and refund terms.

7. Need Help?

If you have any questions or need assistance with returns, exchanges, or refunds, we're happy to help:

By placing an order with NOTYET by us, you acknowledge that you have read and agreed to this Return, Exchange & Refund Policy.